How we turn ideas into working software

It all starts with an idea, sometimes yours, sometimes ours. It might be a plan to build something new, something groundbreaking. It might be driven by a market need to improve your software or to build a better experience for the customers who support your business.

Whatever the challenge, we embrace it in a hands-on, problem-solving, get-stuck-in way. We design, we build, we adapt.


Research helps us to learn about your customers, their needs and the context in which they will use your software. It’s fast, it’s lightweight and it’s effective. No heavy documentation – just a set of lean, actionable findings which route directly through to the Design phase.

Methods are broad-ranging and include:

  • Facilitated workshops
  • Usability Reviews
  • Participant Observation
  • User Persona Development


We create designs to visualise the concepts that surface during the research phase. These progress rapidly from paper-based drawings right through to high-fidelity screen mock-ups. At each stage, you and your customer can better understand how the solution will work, helping us to have a real conversation about what we plan to build.

Design artifacts include:

  • Customer journey maps
  • User Storyboards
  • Wireframes
  • UI design


Our front end developers take the designs and build out functioning prototypes. We use these to endorse the flow, the interactions and interface behaviours proposed in the designs. Our devs can then “buddy” with your programmers to build production ready software.

Deliverables include:

  • Interactive Prototypes
  • Embedded Development Team
  • Mobile App Development
  • UX Toolkits for Code Governance


We’re good at what we do but would never be arrogant enough to ignore the knowledge gained by watching real customers use the software we design. From ad hoc guerilla testing right through to data analysis when the numbers get high after launch, we will help you to continuously improve your product.

Techniques are varied and include:

  • Data Analysis
  • Usability Test Lab
  • Clickstream Analysis
  • Continuous Deployment


When you realise that your product needs help from an agency like Xwerx, it’s often the first step in changing the way that you think about your business. You understand the value of design and the effect it can have on your bottom line.

As well as solving the tactical challenge that you present us with, we think that you deserve strategic help to empower your team more effectively.

UX Training Courses

In our classroom, or at your site, our UX training courses are practical and hands-on. Delivered by experienced practitioners, they will empower your staff to understand UX and build your in-house expertise.


Ensure that your team maintains a consistency across your product suite with a UX Toolkit. Maintain the quality of new features by building an online guide that defines your user experience.