Almost 1,000,000 people renew an Irish passport every year, with 70% of applications now being made online. Xwerx provided UX consultancy and design expertise to the Dept. of Foreign Affairs and Trade during a recent upgrade to the online renewal service.
A key requirement was to simplify applications for minors in the context of stringent guardianship and child protection rules. Through collaborative workshops with the client and the development team (Action Point Technology Group), we designed a seamless application process for users.